USER AGREEMENT
LAST UPDATED: 07 SEPTEMBER 2019
In this document,
THIS WEBSITE, AND ALL OF ITS APPLICATIONS, PRODUCTS, AND SERVICES AVAILABLE ON OR THROUGH THE WEBSITE, IS AN ONLINE SERVICE OWNED AND OPERATED BY MANUSCRIPT.COM.SG (“Site”).
The current owner of this Site is:
Simply Professional Pte. Ltd. (“Simple Professional,” “Manuscript”, “we,” or “us”)
Your use of the Site is subject to these Terms and Conditions (Terms). By using the Site, you are deemed to have accepted and agree to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms on the Site. Your use of the Site following changes to these Terms will constitute your acceptance of those changes.
You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.
SECTION 1. DEFINITIONS.
1.1 “Content” means an original article, web page content or other business writing that is selected for publishing.
1.2 “Services” refer to writing, editing and/or proofreading services, purchased by the Customer through the Order form on the Site.
1.3 “Agency” means a Customer that uses the Services to provide Content Posts for its clients and when registering its Account has identified itself as an Agency.
1.4 “Order” means a written document of a standard electronic form that is filled in and submitted online by the Customer to the Site for the purpose of obtaining a Sample. The Order specifies the scope of work and other requirements of the Customer regarding the Sample project.
1.5 “Order page” refers to the page on the Website that is assigned to a specific Order. Order page is regarded as the main source of instructions and communication of a specific Order.
1.6 “Writer” means and refers to a person hired by the Company on freelance basis to complete and deliver the Sample.
1.7 “Customer” means and refers to a person (individual) or an Agency submitting an Order to the Website.
1.8 “Account” refers to a Customer’s member’s area with records of personal data, Orders and other membership privileges on the Site.
SECTION 2. SITE ACCESS
2.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.
2.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.
SECTION 3. ACCESS TO SITE OUTSIDE OF SINGAPORE
3.1 We make no promise that the materials on the Site are appropriate or available for use in locations outside Singapore. Accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
SECTION 4. YOUR USE OF THE SITE
4.1 Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms and you agree that you will not:
4.1.1 Use the Site for any fraudulent or unlawful purpose;
4.1.2 Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
4.1.3 Impersonate any person or entity, false state or otherwise misrepresent your affliation with any person or entity in connection with the Site or express or imply that we endorse any statement you make;
4.1.4 Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;
4.1.5 Transmit or otherwise make available in connection with the Site any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
4.1.6 Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
4.1.7 Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information;
4.1.8 Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;
4.1.9 Frame or mirror any part of the Site without our express prior written consent;
4.1.10 Create a database by systematically downloading and storing Site content;
4.1.11 Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.
4.2 We reserve the right to revoke these exceptions either generally or in specific instances.
SECTION 5. WEBSITE SERVICES
The Site is an online platform that offers copywriting services, namely article, website content, sales letters, emails and other written content samples, not mentioned above, to Customers worldwide. By making a purchase on the Company‘s Website, the Customer gets an original and properly formatted content in Microsoft Word Doc, which is posted to the correspondent Account page on the Website within the specified time.
5.1 Service price is determined by the Company and may vary depending on delivery time, complexity level, amount of work, type of writing, type of Service, use of external sources (e.g. books, presentations, journals, video and audio products, other sources uploaded or requested by the Customer). Average prices are shown on the Website.
Note: each case of Service provision is unique, and the Customer may need to contact the representatives of the Company to get an exact Service price quote.
The Company may request additional payment for Services after an Order was placed in case of change of instructions or deadline or in case the payment, made for the Order, does not cover the amount of work the Customer has requested through the Order form. The Company may also request additional payment in case an Order calls for unusual type of work or does not have a specific number of pages, in which case the price for the Order has to be determined by the Writer. The additional payment amount is calculated separately for each and every Order. Additional payment made for a specific Order cannot become a precedent for any future Orders. If the Customer refuses to pay additionally, the Company has the right to refuse to further work on the Order. In this case, the Order will be cancelled and refunded according to the MoneyBack Policy Section of these Terms and Conditions.
SECTION 6. THIRD PARTY WEBSITES
6.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
6.2 You may create a link to this Site, provided that:
6.2.1 The link is fair and legal and is not presented in a way that is:
(a) Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
(b) Harmful to our reputation or the reputation of any of our affiliates or joint venture partners;
6.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.
6.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.
SECTION 7. INTELLECTUAL PROPERTY
7.1 The intellectual property rights in the Site and all of the text, pictures, videos, graphics, user interfaces, visual interfaces, trademarks, logos, applications, programs, computer code and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission
SECTION 8. LIMITATION OF LIABILITY
8.1 We provide the Site on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:
8.1.1 All conditions, warranties and other terms that might otherwise by implied by law into these Terms of Use; and
8.1.2 Any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site.
8.2 The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under Singapore law or statutory rights which may not be excluded.
8.3 TO THE EXTENT THE FOREGOING LIMITATION OF LIABILITY IS PROHIBITED, OUR SOLE OBLIGATION TO YOU FOR DAMAGES SHALL BE LIMITED TO S$100.00.
SECTION 9. INDEMIFICATION
9.1 To the fullest extent permitted by law, you agree to indemnify and hold harmless Manuscript, its directors, officers, employees, affiliates, and agents from and against any and all claims, demands, losses, expenses, damages, and costs, including legal fees, resulting directly or indirectly from or arising out of your:
9.1.1 violation of these Terms;
9.1.2 use of any of the Services;
9.1.3 use of the Site; and/or
9.1.4 use of any of the content made available on the Site
SECTION 10. COLLECTION OF PERSONAL INFORMATION
10.1 We may collect and use information about you in accordance with our privacy policy. You can view a copy of this policy by clicking here.
SECTION 11. DURATION OF TERMS
11.1 These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Site. If we terminate your access to the Site you will not have the right to bring claims against us or our affiliates (including joint venture partners) with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Site.
SECTION 12. GOVERNING LAW
12.1 These Terms of Use will be governed by and construed in accordance with the laws of Singapore, and the courts of Singapore will have exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.
SECTION 13. MONEY BACK POLICY
13.1 Money back in case of the Customer‘s cancellation of a paid order:
- The Order has not been assigned to a particular Writer – 100%. At this point the Customer can cancel the Order and get a full refund.
- The Order was assigned to a Writer – 50%. Once the Writer has started any form of working on the Order, the Writer has to be compensated whether for a partial work or the completed work. Regardless of the amount of work done, the Writer is not responsible for providing a completed work once a cancellation is issued.
13.2 Money back in case the Customer paid several times by mistake:
If the Customer refreshes the payment page while payment is being processed, the payment may be processed more than once. The Company‘s billing department tries to take note of all multiple payments processed by mistake and refunds them at the earliest convenience. In case the Customer notices multiple payments on his/her credit card statement, the Customer is requested to contact the Support Team or send an email to support@manuscript.com.sg. The issue will be forwarded to the billing department of the Company immediately. All payments made by mistake shall be refunded to the Customer in full scope.
13.3 Money back if the Sample is delivered late:
- The Order is sent to the Customer late – up to 20%. In the unlikely case of late delivery, the Customer can request a partial refund. The final amount of refund depends on the Customer‘s initial deadline and how late the Sample was delivered. In cases any delay is caused by lack of instructions/materials and irresponsiveness of the Customer, refund request may be declined.
- The Order is late and the Customer is willing to cancel it (before the file is sent to the Customer) – 100%. In case the Order is late and the Customer is willing to cancel it, full refund will be provided if the Company receives the Customer‘s cancellation request before the file is sent to the Customer.
13.4 Money back for poor quality workmanship:
If the Order the Customer receives does not correspond with his/her instructions, the Customer can request a refund. The Customer is not eligible for a refund if the Order is revised by the Writer and the issue is resolved.
- The Order is not formatted properly – up to 10%. If the Writer does not format the completed Order according to the requested formatting style or template, the Customer is eligible for partial refund.
- The Order contains grammar, punctuation and/or spelling mistakes – up to 30%. In case the Sample contains grammar and/or spelling mistakes, the Customer may qualify for a partial refund if the Customer provides examples of mistakes found.
- The Order contains unoriginal content – 100%. The Company‘s policy is to always provide the Customer with plagiarism-free content, so in case the Customer detects unoriginal content in the received Order and can provide us with substantial evidence of the above, the Company will return the Customer‘s money.
- Instructions for the Order were not followed – up to 100%. The Company completes the Customer‘s Sample according to specific instructions, so if something the Customer specified initially in the Order details was not followed, the Customer is eligible for a partial or full refund, depending on the evidence the Customer provides and its correspondence to the final Sample.
The Customer may only request a refund within 14 calendar days from the moment the content has been sent to the Customer through the Customer‘s Account with the Company. This period of time is provided for the Customer to be able to review the content and inform the Company about any possible issues. Please note that by using the content according to the Customer‘s needs, the Customer fully accepts the completed Order and takes sole responsibility for all the consequences of such use. From the moment the Customer uses the content, provided by the Company, the Customer is no longer eligible for any kind of refund. This regulation does not apply to refund requests due to plagiarism and/or unoriginal content.